Privacy Policy

Last updated: 24 March 2026

Who we are

ConciergeVet is a veterinary wellness service operated from Bretton, Wycombe Rd, Studley Green, Buckinghamshire, HP14 3XA. We are committed to protecting and respecting your privacy.

What data we collect

When you use our website or services, we may collect:

  • • Name and contact details (when you join our waitlist or contact us)
  • • Pet information (species, breed, age, health details you share)
  • • Technical data (browser type, IP address, pages visited via cookies)
  • • Communication records (emails, messages, consultation notes)

How we use your data

We use your personal data to:

  • • Provide and improve our veterinary wellness services
  • • Communicate with you about your pet's care
  • • Process waitlist registrations and membership enquiries
  • • Send service updates (only with your consent)

Legal basis for processing

Under UK GDPR, we process your data on the basis of: consent (where you have given it), contractual necessity (to provide services you've requested) and legitimate interests (to improve our services and communicate relevant information).

Data sharing

We do not sell your personal data to third parties. We may share data with trusted service providers who help us operate our services (e.g., hosting, email) and with your primary veterinary practice when clinically appropriate and with your consent.

Data retention

We retain your personal data only for as long as necessary to fulfil the purposes for which it was collected, or as required by law. Clinical records are retained in accordance with veterinary professional guidelines.

Your rights

Under UK GDPR, you have the right to:

  • • Access the personal data we hold about you
  • • Request correction of inaccurate data
  • • Request deletion of your data
  • • Object to or restrict processing
  • • Data portability
  • • Withdraw consent at any time

Contact us

For any privacy-related enquiries or to exercise your rights, contact us at:

Email: office@conciergevet.co.uk

Phone: 03333 397274

You also have the right to lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk.